They told me a few steps to follow I did them, and the problem didn't get fixed. A 72-hour waiting period was given I didn't want to wait, so I contacted Razer Support on Twitter. It didn't get fixed the problem persists.Ĥ - I opened a case with Razer and shared all this information. No matter what setting I adjust in Synapse, there is no change in the sound coming from my headset, as if it turned into a headset without a sound card. It didn't get fixed the problem persists.ģ - I completely removed Synapse, deleted all the remaining files in Program Files, and reinstalled it. I will write all of these in bullet points and make sure it is understandable.ġ- Synapse update arrived ( Version: 20231107), I started getting an error while updating, and then I noticed a problem with the sound my headset was producing.Ģ - I tried to repair the application. Is there much difference between 7.1 and thx? If so, what is the difference in sound and can I switch from 7.1 to thx whenever I want?Synapse application's incoming update, after that, the Blackshark V2 headset I'm using can't perform any functions in terms of software. You have to download a type of driver that is on the Razer website (I attach it at the end of this) and activate it, the code that comes on your Razer device when you buy it is for this, (I don't know if they still ask for it) when you activate it you will A tab will appear where you have to choose which device you want to join to that 7.1 and you also choose Razer-game when you enter windows sounds again you will see that now you can configure your 7.1 sound and when you connect the headphones to your pc you choose the 7.1 sound output since if you set the output as razer-game the thx will work but in stereo but setting the 7.1 surround output you will have 7.1 surround + razer game running at the same time and you can enjoy your 7.1 + thx. I looked for some kind of tutorial that could solve only 7.1 on Razer devices and I found a video on YouTube from two years ago. ![]() I went into the configuration of my razer game sound and saw that it only let me configure them in STEREO mode. After this I reinstalled sypnase 3 with this latest update and restarted again, I entered sypnase 3 and saw that the led command responded to having thx or not (green LED on and off) now there is no output on the Windows speaker as before thx audio and I configured it in game, which is how the update text was, the thx worked but not my 7.1 sound from my headphones. Uninstall razer sypnase, uninstall everything on my razer pc both windows registry files, appdata, x86 and normal program files and restart my pc. I updated to this latest version and saw that it did not work nor did the remote respond well despite having the LED on, so I was decisive. The problem of thx and 7.1? It is widespread, there is a thread on reddit Thx Is it just you that had the losing problem or does everyone else have the same problem? the sypnase program is very heavy when I have a big update something always happens to me with the thx I have always been fixing it but the thing is that this time if it is not with that program there is no way I am only able to make it work with the program dedicated to thx and which costs €25 which I am not about to buy since I have two years with these headphones and because they want I am not going to pay for a technology that until now was free. I have some Kraken Tournament and since yesterday neither the remote LED nor the 7.1 nor the thx works for me. ![]() What happens is that this update apart from changing the interface of the program in the audio section, if you have thx, you are at risk of losing it. I have Windows 10 and Windows Defender and it hasn't detected any of that, but it was updated without any type of problem. I am currently running a scan, waiting would be the easiest method. I have just deactivated Kaspersky for the installation, during the installation the Windows defender also started to throw out messages. Should we avoid the current update until a newer update comes out? Did I get right this has the same result and you no longer have working software on it. The update is identified by Kaspersky as a Trojan, I have reported it to support, please do not do a clean install.
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